We wish to inform our customers that the Internet service is currently experiencing a degradation in performance caused by several outages at some of the international links. This is attributed to the Richter 7.1 magnitude earthquake that struck off the southern coast of Taiwan at 12.07 a.m. on 27th December 2006, which caused the APCN2 (Asia Pacific Cable Network 2) submarine cable fault between Shantou, China and Tanshui, Taiwan and between Lantau, Hong Kong and Chongming, China.

This has caused outages at several TM Net international transit and peering links, mainly to the said countries. As a result, Internet users in Malaysia and other parts of Asia may be experiencing some delay when assessing content and websites hosted outside of Malaysia, especially in U.S., Japan, China, Taiwan, Korea and Europe. TM Net has taken immediate action to divert traffic through other back-up links to reduce the traffic congestion.

The international providers are carrying out immediate restoration works to rectify the problem. We will be making further announcements when the service has resumed.

TM Net Sdn Bhd apologizes for any inconvenience caused whilst at the same time, we would like to assure you that we are doing all that is necessary in order to restore the service as soon as possible.

Customers can call TM Net Customer Interaction Centre at 1-300-88-9515 (24 hours) or 1-300-88-1515 from 8:00 a.m. till midnight or e-mail us at custcare@tm.net.my for further enquiries about this matter.

Yeah rite…call the Customer Interaction Centre? It took several minutes (sometimes even more than that) just to get a person to answer your call. But I guess it’s ok though because this happened due to natural causes. And hey, its not like there’s no internet connection at all, just a little bit slower than usual. :-B

7 thoughts on “internet service degradation

  1. azurt says:

    whoaaa… (aku baru tau weh tadi.. :-” ) tak sempat nak tanye budak2 tu, sebab aku tak merasa ada apa2 masalah dgn internet connection… dan takde sape pun yang complaint kat aku.. :-? (seb baik :d)

  2. Kyoshiro says:

    ramai gile orang x puas hati sebab xley maen game online… :-w
    termasuk aku :((

  3. dinswok says:

    It’s okay lar… bole dimaafkan sbb natural causes. Sebelum ni… Damn you TMNut!! LEmbap nak mamposs!!! Argh!! Sekian mekacih. :d

  4. ikram_zidane says:

    haha.. sama gak.. bengang kat tmnet je.. apa la..

  5. Wizurai says:

    aku rase arini dah ok balik…
    masa gempa bumi kat Taiwan aritu langsung x dpt access…

  6. drusoft says:

    Baru 1 je cable tu dah disambung.
    Lagi 4 blom lagi. Ha.. bayangkan Satu malaysia punye user nak lalu 1 cable yg usia dah.. brape taun ke? 150?
    Bawak2 sabar je lah…

  7. ZeMMs says:

    The term “TMNUT” is only a hype.. padahal servis broadband streamyx TMnet takde la teruk pun.. kalau teruk then knape sume org pakai TMnet instead of other ISPs?.. just customer servis dia je yg teruk.. tp bila cakap pasal customer servis ni.. pegi mana2 pun teruk jugak.. :-“

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