We wish to inform our customers that the Internet service is currently experiencing a degradation in performance caused by several outages at some of the international links. This is attributed to the Richter 7.1 magnitude earthquake that struck off the southern coast of Taiwan at 12.07 a.m. on 27th December 2006, which caused the APCN2 (Asia Pacific Cable Network 2) submarine cable fault between Shantou, China and Tanshui, Taiwan and between Lantau, Hong Kong and Chongming, China.
This has caused outages at several TM Net international transit and peering links, mainly to the said countries. As a result, Internet users in Malaysia and other parts of Asia may be experiencing some delay when assessing content and websites hosted outside of Malaysia, especially in U.S., Japan, China, Taiwan, Korea and Europe. TM Net has taken immediate action to divert traffic through other back-up links to reduce the traffic congestion.
The international providers are carrying out immediate restoration works to rectify the problem. We will be making further announcements when the service has resumed.
TM Net Sdn Bhd apologizes for any inconvenience caused whilst at the same time, we would like to assure you that we are doing all that is necessary in order to restore the service as soon as possible.
Customers can call TM Net Customer Interaction Centre at 1-300-88-9515 (24 hours) or 1-300-88-1515 from 8:00 a.m. till midnight or e-mail us at custcare@tm.net.my for further enquiries about this matter.
Yeah rite…call the Customer Interaction Centre? It took several minutes (sometimes even more than that) just to get a person to answer your call. But I guess it’s ok though because this happened due to natural causes. And hey, its not like there’s no internet connection at all, just a little bit slower than usual. :-B
